FAQ’s
How To Order Online
Does Morrina have Availability on my Dates?
To check availability simply enter the set up and pack down dates / times on the product/s you require. If the time is visible and the live system lets you add the quantity to your cart, then yep it’s available. Feel free to add all your av hire to your cart to see what’s available and how much it will cost.
Do I need an account to place an order?
No you can checkout as a guest. However by creating an account it means you can save a quote, use the wish list, pay deposits, final balances, download show files or check on the status of your event. It allows us to give you a better experience, which is something we strive for from start to finish.
How Do I Place an Order?
Booking is easy and takes around 3 minutes. Simply put your event dates and times into your required products and add them to your cart. Once you have all your items in your cart, click proceed to checkout and enter your billing details and delivery address if required. If you are having difficulties please feel free to call our on call mobile at anytime and speak to one of our actual technicians. Yep a real person in Perth!! We will then talk you through the process.
Can I Request a Quote?
Yes, You can request a quote via the My Account section or on the product page you are interested in.
Payment
Do I Need to Pay a Deposit?
To reserve your av hire equipment and block out staff we require a 30% deposit on booking. Please note that your order is not confirmed until your deposit is received. Your final balance is not due until 7 days before your event.
What Payment Methods Are Accepted?
We accept bank transfers, credit cards (via paypal) and paypal payments. Please note you do not need a paypal account to pay with credit cards. Just click the pay without an account button.
What Happens After I order?
My Deposit is Paid, What’s Next?
After your deposit is paid we will send you an automated confirmation email. After this point your order is confirmed in our system. We will be in touch if there is anything relevant to your show but if you don’t hear from us for a while it’s all good. You can call our on call mobile at anytime or check the My Account section of the website.
What if my Setup or Pack Down Times Change?
No dramas. We know that details change as the event draws closer and run sheets get finalised. Just get in touch with us and we will update your event information.
Can I make Changes to my Order Before the Event Date?
We pride ourselves on being flexible. We can accommodate any reasonable changes in venues, dates, equipment, times and many other requests. Please note that certain conditions apply to deposits when we hold equipment and dates as we are taking them off our booking system and holding them for you, but that being said we are always here to find solutions.
When is my Final Balance Due?
7 calendar days before your event. You will receive an email reminder when its due, after this we will be in touch to confirm your final event details.
Confirming My Event, Run Sheets and Dates?
When confirming your final details we would like to know your set up / pack down times, your venue co-ordinators details, a final run sheet, floor plans, show files and anything else you think we might need to know.
